SMS Terms & Conditions

Fleet Chaser Inc (“Fleet Chaser”, “we”, “us”) sends and receives text messages (SMS and MMS) on its business phone numbers as part of ordinary communication with customers and prospective customers. These SMS Terms & Conditions describe that messaging program, and apply in addition to our Terms and Conditions and our Privacy Policy.

Types of Messages We Send and Why

Our messaging program covers two kinds of messages.

Conversational messages. Replies to questions you send us, scheduling and confirming calls, demos and site visits, and follow-ups on a conversation you have already had with our sales or support team. These are one-to-one messages sent by a person on our team.

Account and service notifications. Messages about an account you or your company holds with us: onboarding and setup steps, hardware installation scheduling, support request updates, appointment reminders, and account or billing follow-ups.

We do not send promotional or marketing text messages under this program, and we do not use it for bulk or automated advertising.

How You Consent to Receive Messages

We text a mobile number only where consent has been given, in one of two ways.

• You contact us first. You send a text message to one of our business numbers, or you give your mobile number to a member of our team during a call, and we reply to you on that number about your inquiry.
• Your customer agreement or onboarding. You provide a mobile number and agree to be contacted by text as part of signing up for Fleet Chaser or during account onboarding.

Consent to receive text messages is not a condition of purchasing any product or service. We keep a record of how and when consent was given, and you can withdraw it at any time.

Message Frequency

Message frequency varies and depends on your interaction with us. Conversational messages are sent only as part of an active conversation you are taking part in. Account and service notifications are event-driven — sent when something relevant to your account happens — and typically amount to fewer than 10 messages per month.

How to Stop Messages

Reply STOP to any message you receive from a Fleet Chaser number and we will stop sending text messages to that number. You will receive one final message confirming the opt-out, after which no further texts will be sent. We also honor END, QUIT, CANCEL and UNSUBSCRIBE.

You can also ask us to stop by emailing sales@fleetchaser.com or calling (980) 500-0705 with the mobile number to remove.

To start receiving messages again, reply START to the same number or contact us. Opting out of text messages does not close your Fleet Chaser account and does not stop phone calls or email; tell us separately if you want those to stop as well.

How to Get Help

Reply HELP to any message from a Fleet Chaser number for information about this program and how to reach us. You can also contact us directly at sales@fleetchaser.com or (980) 500-0705.

Message and Data Rates

Message and data rates may apply. Fleet Chaser does not charge you for the messages described here, but your mobile carrier may charge you for each message sent or received, or count it against your plan, depending on your rate plan. Contact your carrier for the details of your plan.

Delivery and Carrier Support

This program is supported on major US wireless carriers. Message delivery depends on your carrier and your device, and we cannot guarantee that every message will be delivered. Wireless carriers are not liable for delayed or undelivered messages.

Eligibility

To take part you must be at least 18 years old, be the account holder or an authorized user of the mobile number you give us, and use a US mobile number able to send and receive SMS or MMS. Please tell us promptly if a number you gave us is reassigned or is no longer yours.

Privacy and Your Information

We collect your mobile number, the messages exchanged with you, and related delivery information, and we use them only to communicate with you as described above and to keep a record of your consent. This information is handled in line with our Privacy Policy.

We do not sell, rent or share mobile opt-in information, consent records, or SMS message content with third parties for their own marketing purposes. We share this information only with the service providers that operate our telephony and messaging systems on our behalf, or where the law requires it.

Changes to These Terms

We may update these SMS Terms & Conditions from time to time. The current version is always published on this page and takes effect on the date shown at the top of the page.

Contact Us

Fleet Chaser Inc — email sales@fleetchaser.com, phone (980) 500-0705, web fleetchaser.com. These SMS Terms & Conditions are governed by the laws of the State of North Carolina, consistent with our Terms and Conditions.